Privacy policy

WagLabs Privacy Policy

Last updated: October 6, 2025

WagLabs (“we,” “us,” or “our”) operates this website and online store, WagLabs.co, including all related content, features, products, and services (collectively, the “Services”).

We are powered by Shopify, which helps us provide a secure and seamless shopping experience.

This Privacy Policy explains how we collect, use, and share your personal information when you visit, make a purchase, or otherwise interact with our Services.

By using our website, you acknowledge that you’ve read and understand this Privacy Policy.

1. Personal Information We Collect

When we say “personal information,” we mean data that can identify or reasonably be linked to you. This may include:

  • Contact details – name, billing/shipping address, phone number, and email.

  • Payment information – credit/debit card details, payment confirmations, and transaction data.

  • Account details – username, password, preferences, and account settings.

  • Order & transaction data – products viewed, added to cart, purchased, returned, or exchanged.

  • Communications – messages sent to our customer support team or through contact forms.

  • Device & usage information – browser type, IP address, device ID, and browsing activity.

We collect this information directly from you, automatically through cookies and similar technologies, and through trusted third-party service providers (like Shopify and payment processors).

2. How We Use Your Information

We may use your personal information to:

  • Provide and improve our Services: Process orders, payments, and shipments; manage your account; and personalize your shopping experience.

  • Communicate with you: Respond to questions, send order updates, and deliver customer support.

  • Marketing & promotions: Send product updates, special offers, and other marketing communications (you can opt out at any time).

  • Security & fraud prevention: Detect, investigate, or prevent fraudulent or unauthorized transactions.

  • Legal compliance: Comply with legal obligations, enforce our Terms of Service, and respond to lawful requests from authorities.

3. How We Share Information

We may share your information with:

  • Shopify: Our e-commerce platform provider, which collects and processes information to operate and improve our store.

  • Service providers: Vendors who help us process payments, fulfill orders, deliver marketing, or provide analytics.

  • Business partners: For advertising and promotional purposes (as permitted by law).

  • Legal authorities: When required by law or to protect our rights.

  • Corporate transactions: In the event of a merger, sale, or reorganization.

For more details on Shopify’s data practices, visit the Shopify Privacy Policy.

4. Your Rights and Choices

Depending on where you live, you may have the right to:

  • Access the personal data we hold about you.

  • Request correction or deletion of your information.

  • Receive a copy of your information in a portable format.

  • Opt out of targeted advertising or data sharing.

To exercise these rights, contact us using the details below.

You can also unsubscribe from marketing emails at any time by clicking “Unsubscribe” at the bottom of any message.

5. Security and Retention

We implement reasonable safeguards to protect your information. However, no system is completely secure, and we cannot guarantee absolute protection.

We retain personal information as long as necessary to provide our Services, fulfill orders, comply with legal obligations, and resolve disputes.

6. International Data Transfers

Your information may be transferred to servers located outside your country, including the United States.

Where required, we use legally approved safeguards such as the EU Standard Contractual Clauses to protect your data.

7. Children’s Privacy

Our Services are not intended for children under 18.

We do not knowingly collect personal information from minors. If you believe a child has provided us data, please contact us immediately and we’ll delete it.

8. Updates to This Policy

We may update this Privacy Policy periodically to reflect operational or legal changes.

We’ll post the updated version here with a new “Last Updated” date.

9. Contact Us

If you have any questions about our privacy practices or want to exercise your rights, please reach out to us:

📧 Email: help@waglabs.co
📞 Phone: (310) 861-6670